Airports Council International (ACI) World announced the winners of its Airport Service Quality Awards based on the opinion of the passengers. Seven airports from India have made it to the list in various categories this year. Last year, eleven airports from India were recognized in different categories.
Delhi and Mumbai continued to top the “Over 40 million passengers” category. The other airports which made to the list are Biju Patnaik International Airport, Bhubaneshwar, Devi Ahilyabai Holkar Airport, Indore and Chandigarh Airport in “2 – 5 million passengers” category. Cochin International Airport in “5 – 15 million passengers” category and Kempagowda International Airport in “25 – 40 million passengers” category. The airport also won a special accolade for Best Arrivals Experience.
There were new categories of awards which were constituted this year and they included Best Ambience and Environment which saw the Chandigarh and Ahmedabad airports in the list and Best Customer Service by Size which saw Indore and Ahmedabad Airports. These two airports also found a mention in Best infrastructure and facilitation by size.
India is one of the fastest growing market in the world and has doubled the air traffic in last six years. This has put considerable strain on the infrastructure and created bottlenecks for further growths.
Both Mumbai and Delhi which occupy top spots have world class terminals for International flights which also accommodate certain airlines on domestic sector but the domestic terminals have been struggling to cope up with the pressure.